Public Services on Bifurcationshttps://bifurcations.org/en/tags/public-services/Recent content in Public Services on BifurcationsHugoen-CAThu, 08 Oct 2026 00:00:00 -0400Software: stop before starting overhttps://bifurcations.org/en/texts/software-stop-before-starting-over/Thu, 08 Oct 2026 00:00:00 -0400https://bifurcations.org/en/texts/software-stop-before-starting-over/<p>When I use SAAQclic, Quebec’s online service for driver licensing and vehicle registration, I struggle to understand how a project of such scale can produce such a frustrating experience. That feeling as a user is echoed in the documented problems.</p> <p>In February 2025, Quebec’s Auditor General projected that the CASA program would rise from C$638 million to at least C$1.1 billion by March 2027. This figure includes the program’s development and operation; SAAQclic is one component.<sup id="fnref:1"><a href="#fn:1" class="footnote-ref" role="doc-noteref">1</a></sup></p>